Parkside Ford Lincoln Ltd

Not satisfied with the service dept. To be fair I think they are trying to do better lately but have had some not great experiences there.

Not satisfied wit...

Not satisfied with the Service Dept. and its Management. Not recommended.

I would give them...

I would give them zero stars if I had the option. I sent my vehicle in for an oil change and the hood latch needed repair because it was jammed. I had it towed in because the battery needed a boost and we couldn't get the hood open to do it ourselves. The battery was less than a year old. I received a call from the mechanic to advise me he had changed the battery (without my consent) and wanted to do all my fluids and my belt and my brakes were on deaths door. I allowed him to top up my fluids and asked for an estimate for everything else. He called me that evening at 840 to advise me that he had flushed everything, replaced my serpentine belt and a rear shackle. He still wanted me to do my brakes and still had NOT given me an estimate or gained my approval to do any of the work. Flushed my fluids. All of them. When I asked him for an estimate AGAIN..he hemmed and hawed and stilk didn't want to give me one, stating he didn't eveen

SERVICE @ PARKSIDE FORD

My vehicle died on me valentines evening, after consulting my owners manual I was able to trace the issue to a fuse that kept blowing everytime it was replaced. I was in close proximity to parkside and had it towed there fri. AM. In the afternoon (4:45) I was called and informed I had an internal short in my fuel heater (diesel truck). I was told the heater was just under $500, labor to put it in was just over $500. Cost of the repair would be $1004 + tax. I asked if there was any way to reduce the cost(as truck is 13 years old) unfortunately I was told this is the cost. I asked for a short time to review my options. Not really knowing what the fuel heater was I called the out of town dealership (fairway ford) I normally deal with and asked for a price on the fuel heater. Here I was told part would be $180 and around $200 for install. I was very skeptical (b/c of huge price difference). I had the truck towed out of town to have work done. At this time I was charged a $200 diagnosis fee before my truck was released from parkside.My truck was delivered back to me on tues. from the other dealership washed and running along with a bill for $557 taxes in. The service mgr, did not see a problem with the enormous $ difference between dealerships b/c according to him they were providing more (even though my truck runs as it did before for the lesser $ amount.) The only thing I asked for was to get my truck running again, at the end of the day my repair cost 1/2 as much as they told me and as far as they were concerned couldn't be done for less.