Patio Palace installed our first gas appliance in June of 2020. They failed to to submit our ticket to the gas company and it took an entire year to get a gas line put in. Regular people cannot submit the ticket so it has to be done on our behalf. We missed an entire winter of our gas fireplace. Patio Palace installed a second gas appliance a year later but they still couldn’t hook them up because the gas line had still not been installed. Here we are heading into November of 2021 and they still
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