I've never had a bad experience. The ladies are really friendly, and the entire atmosphere is relaxing. It's the only place I can go for eyebrow wax and them actually do what I want.
I will not be returning after a poor Saturday visit to this spa. The ladies talk to much during services and each service was cut short. An hour facial took less than 40mins. I also did not enjoy or feel comfortable sitting in the waiting area in my robe while I ate lunch, especially since I should have been in the pedicure room. I guess you get what you pay for, since the services where moderately inexpensive