I requested a refill of my pets pills. It took one evening and until approx. 4pm the next day to get back to me. I could not get the refill as they thought it had been too many days from the last visit which would be an extra visit fee. I disagreed. I was not going to approve additional xrays, etc. I took my pet to a different vet. My comments apply to only one of 3 vets at the clinic. I was very upset for both reasons - no refill approved and length of time it took to get back to me.