My family and I w...
My family and I went to The David Duncan restaurant on Saturday, April 23rd for lunch. This is my first time spending the time to write a negative review. The food was mediocre but my biggest complaint was the extremely poor and rude service. My dad ordered a bottle of wine and the waiters made us pay for it before we even finished our meal. None of the waiters smiled nor were they attentive. When we asked for more water they made us feel like we were a burden. The food here costs a lot so you would expect at least decent service. We will never come back and I will not recommend this place to anyone. Please tell your staff to smile and have some courtesy. Next time I want a steak, I will go to The Keg or Ruth's Chris steakhouse. At least I get decent service and food at a much more affordable price. When we got home from the restaurant, I spoke to Sophie (the bookkeeper) because the manager was busy and she did not apologize. She just defended the waiters. I hope that in the future your staff receive feedback as a way to improve your service. Most businesses actually appreciate feedback as a way to improve customer satisfaction and business practices.