Minus Stars for zero service. Please do not use this business. They took a deposit, have not provided a service & are failing to communicate with me about my request for a refund. Eventually Bal agreed to send a cheque for the refund, 2 weeks later - still waiting. Have lodged a claim with the credit card company. I worked 20+ years in retail so understand customer service. I am baffled how the owner of the company is not at all concerned & not communicating with me. Don't give them your $$'s