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The service was very friendly, the food was good and inexpensive, the atmosphere was clean. For breakfast-lunch I recommend going here. Everything went well, except the washrooms the day my family went had problems and "stuff" was leaking everywhere. That was the only downside, other than that this restaurant was perfect.
I go here all the time with friends and my husband. I love the food and always order "Eggs Sunset". I admit the service isn't great but in the defense of the restaurant I always go on a Sunday morning when they're super busy - so I can excuse the service. Oh! The one thing that I thought was stupid on the waitress' part was that they are always with hot dishes right out of the dishwasher and she handed me a hot plate of toast, it burned me and she didn't offer anything. But, I'll still go because I really like the food and thankfully I've never had anything on my plate but what I ordered. (my dishes have always been sans forgein objects).
Very cramped, felt like I was sitting at a children's table. Food was ok.
now its been said that breakfast is the most important meal of the day and I do agree with that and for me driving to all the way to Niagara Falls just to get a decent breakfast is no trouble for me at all but I just thought that i would stick around in Burlington for the day and just try some of the restaurants here and Sunset Grill caught my eye so I figured lets give her a try. The wait was about half an hour and the place was packed and when i finally got a table it took them 30 minutes just to take the order and another 30 minutes to serve, dont get me wrong for a place that only has 3 cooks and a full house they were doing alright except that my eggs were supposed to scrambled not over easy, my steak medium well not medium rare, whole wheat toast not rye. So everything on my order was done incorrectly and the wait staff did not even bother to come back to my table for a coffee refill but like i said it was a sunday, and it was a full house so maybe i'll return to the Grill when its not so busy and do a full out evalutaion
On Monday afternoon my girlfriend and I visited the Sunset Grill for lunch. It was her birthday and she chose that restaurant because she likes the food. She ordered a waffle and a side of eggs. I ordered the French Connection. While I was eating I noticed a small hair on a potato. I was disgusted and I took the potato off my plate and continued eating without saying anything. As I continued I moved the sausage on my plate and found a small thin shinny metal wire. It was bronze in color and looked like it came from a wire brush. The waitress came over and I showed it to her. She said she did not know what it was. She apologized and threw it away. So far I was disappointed by my meal but tried to continue with a positive mind for my girlfriend. While she was eating her eggs she pushed one to the side and found a hair under it. I told her about the hair I found and she called the waitress over. We explained what we found but the waitress was unsympathetic. She told us not to brush our hair at the table implying that it was our hair we found. The hair was neither of ours. The waitress offered to get two new eggs in replacement for the eggs with the hair and we accepted. As the meal continued I felt bad about the experience and my girlfriend complained. The waitress offered to take half off the bill and I grudgingly accepted. We finished the meal and the bill came. All we got was half off the French Connection plate. I didn't feel it was right but I left money and exited the restaurant. My girlfriend waited for the change. When the waitress came my girlfriend complained that we were only getting four dollars off when we were expecting half off the entire twenty dollar bill. The waitress replied "you always cause us problems and I don't want you to come back here". There was a previous incident where my girlfriend was swarmed with flies. She killed a few and asked the waitress to sweep them from the floor. The waitress pushed them to the corner and said she would clean them up later. I am ashamed of the experience and I thought I would let you know what is going on. Other than the atrocious customer service where we were asked not to come back, finding the wire is very concerning. The waitress said she did not know where it came from. She said there were no tools that would have left that wire. If I ate it I could have gotten injured. I do not plan to come back to the restaurant.
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