Dragon Gate Restaurant

We did not enjoy the meal. We ordered lemon chicken, vegetable lo mein and beef and broccoli. The lemon chicken sauce was watery not flavourful, the Soo guy chicken was very greasy fishy tasting and the meat was a weird texture. The vegetable lo mein appeared to be Ramen noodles not very appetizing.The beef and broccoli had mushy broccoli and fishy tasting beef. Overall an unappealing meal. It tasted horrible,we will not be ordering there again.The staff member that took the order was pleasant.

nothing fancy, but food is great

Not sure what changed.

Been going here for 12 years for food, 3-4 times a year. Called had 05/08/16 for pick up at 5pm. Get there at 5:15 told order not ready. Asked and told be 10 mins, 15 mins later girl comes and ask me to verify my order on the touch screen. Thought that was strange, 5 more minutes they tell me order given to someone else. Be 15 mins to make mine. Almost an hour later, still not ready, when it was they wanted me to still pay. I said no, walked out and will not be back.

So disappointed

We have ordered from Dragon Gate for over a decade. I have been disappointed in the service over the past year or two but tonight I have decided to never order from there again. After ordering, I was assured that my dinner would be delivered in under 45 minutes. An hour and a half later I phoned and was told that the delivery guy should have been here long ago and they couldn't find him. When he did finally arrive, my food was cold and he told me that I was over reacting and it wasn't his fault. He also told me that the time the order went out was only an hour earlier. So, I sent it back and called Dragon Gate where a lovely woman told me she was sorry and they would make it better next time and that it was not her problem because she hasn't taken my order. At what point does someone say they dropped the ball and they are going to make it right!

I order take out which took over an hour and a...

I order take out which took over an hour and a half. When I received it, it was luke warm and they got the order wrong. When I called back the manager said all he can do is give me $5.00 off my next order. Out come was for me to return the wrong food and they will deliver the proper food in 45mins to an hour. I find this service rude, considering I had to call them 3 times wondering where my food was and was put on hold for no less then 8 mins. This service was the worst service ever!!!