Lorex Technology Inc

Don’t waste your money, when it breaks down and it will they want you to send them the equipment and will take up to 3 weeks to get a replacement.. kind of beats the purpose of having a security cameras especially when you purchased extended warranty, and nave no security cameras for 3 weeks. Lorex should send you a replacement and then you send them the defective one, this way your never down and have security at all times. And service up to 5 days for a reply

worst customer tecnical EVER. 40 minutes spent just to get name, email and id number on cameras. the next 1.5 hour to repeat the same thing. Asking for manager but no avail waiting for the next level (after the next level) to call 1 or 2 hour, they never did. Called back 3 hours later and found out have to wait 2 or 3 days for them to fix the problem. The problem just to reset the email address and get a new activation code. Returning this for sure. Unbelievable.

Bought system and worked fine until they changed their app, does not work repeated crashes,no response or fixes form Lorex,main frame shows different hour scenes form present time (ex night scene during day until you reboot (no a fix when you have to do VERY VERY upgrade of app and total lack of support, other reviews on net poor

Very low quality customer service 1. Low attention to detail, organization problems, and communication issues. 2. Very long hold times: 2 1/2 hour hold wait. Then call is dropped. What a shame. I can’t use this product because they are not capable of supporting it! This company has lost my trust. I do NOT recommend the purchase of Lorex products to anybody.

Faulty products and ridiculously bad customer service .