Evex Luggage Centre

LOVE this place!Have been going there for years,& everytime I go in there,I'm warmly greeted & I get the best service.Whoever complains is probably mad that they didn't get what they wanted.Expectations need to be properly set.Did the airline break your bag? Yah, not Evex's fault! Airline refusing to cover a claim? Again,NOT Evex's fault.People need to set their expectations a little more realistically & check your attitude at the door.These people are only trying to help & I'm grateful.

Rude service, slow, not helpful, you are made to feel like an inconvenience to them, need I say more?

I've been to this Mississauga Evex location on Feb 7th 2020. The worst customer service and worse attitude for luggage repairing especially when you are dealing with an ill mannered female with fake eyebrows as soon as you walk in. She argues about everything. I was disgusted with her rude discourteous behaviour. She gets hostile for a simple question and she shouted: " You should pay ME 500 $ for this luggage “. This was an extremely unprofessional act and her behaviour towards customers is not

They never answered the phone before 40 to 60 rings when I or United Airlines called them for a repair they were holding back due to a missing report, although the UA code provided to them was sufficient to proceed. Wasting time, several people picked up the phone while I was on hold, none of them knowing what the other person was doing. This is the location for baggage damaged in transit and the personnel here care more about selling new stuff than providing service to customers with repairs.

All the reviews mentioned here are exactly what i suffered. I should have read them before going to this store. More than a month for the samsonite bag given to them for which they said it would be ready in a week. biggest question is when the bag is not ready why they call people to pick it up?? samsonite claiming warranty of 10 years is worthless, its a way to cheat people.