The Brick

Still waiting for my 3 seater couch. Bought it on Black Friday and its April 6th. I tried to call customer service but they are now routing calls to an answering service. This is pretty bad....

Waiting 3 months now for my bedroom dresser. Terrible service in finding out when I will receive it. No idea when, paid cash for my bedroom set. They were quit to take my money though not quick to resolve my issue. Discussed in their replies.

I recently purchased an appliance. The salesperson was not honest about when the product would be available. Once it finally was in stock, i had 4 different delivery dates when they simply did not show up. Turns out they had added extra costs to my bill after the fact without my knowledge. They rarely answer the phone when you call, it is extremely difficult to get a manager to call you back and impossible to get a response from anyone from Head office. Never again will I shop there.

I purchase a coffee table with a lift up top in May 2019, by October I had to contact the Brick to have it replaced as the screws holding on the top were loosening themselves each time you opened it. Received replacement finally Dec 7th and when I opened a drawer it wont close because it is broken! Now I have to take more time to complete forms to have to wait again for a new one. Is there no quality control? Was not a cheap piece either. Not happy

Im in the middle of moving to a new place and had been searching for a new sofa for a while until I came to Brick. The choices were great and affordable. Above all else, the customer service was fantastic. Thank you Sushant for your help! I highly recommend going here for your furniture needs!