The Watermark Irish Pub & Restaurant Ltd est un établissement chaleureux. Venez décompresser au bar après vos activités. Ce lieu apprécié est ouvert tard tous les jours de la semaine. Vous pouvez vous y rendre facilement par vélo et transport en commun. Ils sont installés dans un secteur ou l'on retrouve de nombreux restaurants, cafés et magasins.plus...Plus de texte
...here's hoping management takes the time to read reviews...everyone mentions bad service wherever this restaurant is reviewed. PLEASE GET YOUR ACT TOGETHER!!!
Went there on my second visit recently, as with the first experience both my friend and I very much enjoyed the food. The service, however, was absolutely appalling. We were seated inside on a nice day (our choice), and were left to wait for almost 20 minutes before anyone even offered to take our drink order. I had to go ask the hostess if anyone was serving us, and she said she'd send somebody. After another 5 minutes of waiting, I flagged down a passing waitress and made her take our order. She reluctlantly served us, and I had to go on a search of my own for condiments, since none were offered when the busboy delivered our meals.
I would eat there again, but if the service is as bad as my last experience, it will be my last time eating there. Shame, as I live in the neighbourhood and would like to be able to recommend a restaurant at Harbourfront - there's nothing else there worth recommending! I hope they won't seal their fate with bad service, as their many predecessor waterfront restaurants have done (and consequently failed miserably).
Wanted to check out this new "Irish Pub" which...
Wanted to check out this new "Irish Pub" which has a patio on the waterfront. It is newly opened so could be the reason for the poor service and food.
The patio was huge and busy, we were promptly taken to a spot on the patio which was nice and we were delighted with the view.
Took a while for a server to come and take our drink order, within the time it took we had decided on our entree's and decided to order the food with the drinks to make it faster service. Server was quick with the drinks, but one of the drinks was wrong and when we complained server blamed bartender. Promptly brought the right drink and we waited for our food. And waited, and waited, and waited. almost 1-1/2 hrs. 3 of us order the lobster club which is lobster salad on bread and sweet potato fries, other ordered chicken club with regular fries. Not sure why it took this long, it wasn't steak we were ordering. When we did get the food the waiter told us the hood in the kitchen broke down. He waited 1-1/2 hrs to tell us. Other tables who came in after us were being served first. Being from the restaurant industry I know you do not need a hood to make sandwiches. We could have been offered bread or something. Once we were done our sandwiches. The waiter apoligized for the wait again while taking our plates. We asked to speak to a manager. 15 mins later the server came back (no manager) and told us the manager had taken our bottle of wine off the bill. At least we were compensated.
The place does not feel like a typical irish pub it was large and sleek and contemporary. It is not cozy, quaint and rustic how you would expect a pub to be.
There are only 2 stalls in the ladies washroom, there was always a lineup.
This place is too big for its britches..maybe too new and hasnt worked out the kinks. But for 2 in our party who live in the neighbourhood, they will not be returning.
