ENERCARE charges alot for their heating protection plan, & their customer service sucks, esp when they take down your phone number wrong & technician can't contact you. When the technician tells you your furnace needs to be replaced, a salesman will come & offer you choices. They charge MORE THAN DOUBLE to sell you a furnace; when you are most vulnerable with NO heat for days at a time. I will never recommend Enercare to anyone; because they just don't 'care'. I cancelled my contract.