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I have been a long time customer of this branch. Staff is always polite, no hard sell. Actually, Bruce pointed out an issue with 1 of my initial choices. I just recently went in during the pandemic, had to wait a bit outside in my car as they are properly adhering to the govt guidelines of protocol. The staff had to deal with rude customers while I was there, and were polite but firm about the restrictions. I would highly recommend this store and their staff.
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This is one of the most amazing eye glass shops I have ever been to . The customer service is above and beyond amazing. The greeted me with warmth and kindness as soon as I entered the store. . the eye exam was done with great care and they took their time to ensure the prescription was accurate, I did not feel rushed or pressured. they provided a tray of treats and they had caramel candies, my favorite. I walked out the same day with the glasses I needed.
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The store hours are very convenient since I have been retired for ten years. Overhead signs on the aisles are often meaningless. I was looking for a jar of honey and the correct aisles is SPREDS.
I have to walk with a cane but when I push the cart that works very well. How you assign shelf space has not changed. Almost an entire length of an aisle shows unhealthy cereals! You stock only KASHI 2 different boxes. Potato CHIPS get a lot of shelf space - none are healthy .....
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Joey is really great with what his doing,he make sure that the customer are in really good hand and receive good advise in terms of purchasing the glasses.
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I had the pleasure to meet the sales associate Huda who was very knowledgeable and friendly. Her customer service skills were exceptional. I would definetly go back!
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At Optical 20/20, we take considerable pride in delivering fast, friendly eye care services for our customers in Scarborough and the Greater Toronto Area
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