A party of about 11 of us went to Kelsey's after...
A party of about 11 of us went to Kelsey's after the LU hockey game, I do realize that we were a big party and expected a long wait time. I did expect however 45 mins for appetizers and 2 hours for food! we went at 11pm and there was only 3 other tables in the restaurant and they were all done eating! I was disgusted with the service and our wait time and the waitress did not even apologize for the wait time and the management did not offer is anything! I will defiantly not go back!!
We visited Swiss Chalet and it was the worst dining experience I have yet to experience. It took over 45 minutes for us to receive our meals which were COLD and sloppily presented. THERE WAS A FINGER IMPRINT IN MY COLD MASHED POTATOES! The service was horrific; the server took our orders and did not return at all until it was time to give us the bill. Customers who had arrived much later than us were served and gone before we had even received our food. This of course should have been an indication that we should have just left! Never again will we return to this establishment, it is horrific! Other locations are much more efficient. Do not go to the Thunder Bay Swiss Chalet unless you want to wait an hour for terrible food and appauling customer service.
We were seated as soon as we entered the restaurant. It took us awhile to make our selections, but the food was amazing. My ribs and wings were absolutely perfect, fall of the bone and tasty. The Balsamic Chicken was very moist and flavorful, along side the vegetables and mashed potatoes (which were amazing). The service was fast, but the waitress was at times rude and took away our plates by stretching right out in front of us. I will definitely go to Kelsey's again. Great tasting food. I was sad that they did not have Dr. Pepper, but Iced Tea is always good as well.
Fully Knowledgeable staff knew exactly what i wanted to order. Friendly faces, with great smiles. Makes me feel at home when I'm up at the bar watching the BIG game.
The staff here is always friendly, I've never had...
The staff here is always friendly, I've never had a bad server. Generally quick service too, even when busy.
The food is mediocre, I generally go for my friends and the atmosphere. Whatever bun they serve the veggie burger on is awful though.
