Louie's Pizza Pasta & More

Never! I took my wife out the other night for a date and ordered two meals and a couple of cocktails. As normal the meals looked great except that the nachos I had ordered were freezing cold in the center. Although the cheese on top was melted and it looked cooked it was cold, and I don't mean just warm I mean cold as if the vegetables were frozen. When I finally caught the eye of the waitress she came over and I explained and told her to put a finger on the food to feel just how cold it was, she refused but offered to reheat it. Well one meal had been eaten already and I ordered a meal that should have been fresh and hot not reheated so I declined and said that I didn't want it now. When my bill came the waiter apologized that he couldn't remove the order from the bill because the owner said they had offered to reheat the meal for me and I refused. Well apparently the customer is not always right, but this customer won't be back. I can't believe after eating at that establishment for four years, having many large family celebrations and the tradition of wearing my uniform there on Remembrance Day the owner thought $14 was a good trade off.

From the Manager Justin "You are only one customer, I don't care if you come back"

I wanted to try someplace new for Pizza and looked up Louie's online. When I called I told them it was my first time ordering and do they deliver to Woodstock? They said "Yes". I placed my order and was told it would be there within the hour. No big deal that it came an hour and a half later. They had other orders coming to Woodstock so of course they would want to do them all together. When it got to the door I was signing for the pizza and saw that my $25 order was $45! "Oh a $20 delivery charge, they are supposed to tell you that on the phone." I called back and talked to the manager Justin because the pizza was cold and after paying the extra $20 you would think that I would get it on time and hot and his response was "I guess you should have asked how much....I don't care that it's cold......You are only one customer, I don't care if you come back." I was floored! Who cares about the $20... who talks to a customer like that on the phone? I have always supported our local businesses until tonight.

We will be back once a week for sure!! I was blown away by the size of the portions served. the staff is so friendly and great sense of humour...our waitress flirted with our 4 yr old, not even batting an eye when he winked at her:) She did turn pink when he said he was going to marry her though...lol. The food was incredible! Sooooo good...everyone was stuffed and we still managed to take enough home with us for another meal. It's a cool place to eat...so much to look at and I love people watching...the place really hops at times. I can't get over how incredible the staff is there....smiles, laughter, jokes...but very attentavie as well...very accomadating...best place I've ever eaten.

People seem to think food is good. I wouldn't...

People seem to think food is good. I wouldn't know. We waited and waited and waited for service which didn't come. Finally walked out. Disgusting example of customer service.

The only way to describe Louies is good food with...

The only way to describe Louies is good food with Huge portions. We have been a few times but only on nights when we are really hungry (and we still end of bringing home a take out container). The food is your general restaurant fair except much larger. The other positive is that the menu offers about three times more selection than most other restaurants. If you are looking to feed a hungry and/or picky family for a good price this is the place. The decor is something to be desired but hey, lets be honest, nobody is coming here for the ambiance.